Privacy Policy
Last updated: October 2026
Who we are
offchox™ is a product of Avison360 Limited (Company No. 10330645), registered in England and Wales ("Avison360", "we", "us", "our"). This policy explains how we collect, use and protect personal information when you visit offchox.com (the "Website") or contact us through it.
This policy covers the Website only. Personal data processed within the offchox application on behalf of an airline customer is governed by that customer's agreement with us.
Information we collect
When you submit a demo request, we collect the information you provide: your name, work email address and airline or organisation, and, if you choose to provide them, your job title and a message.
If you arrived at the Website through a marketing campaign link (for example, from LinkedIn), the campaign parameters in that link (such as utm_source and utm_campaign) are included with your request so we know which campaign led you to us. These are read from the link itself and are not stored on your device.
Website usage, only if you accept analytics cookies. If you choose "Accept analytics", Google Analytics records how the Website is used: the pages you view, roughly where you are (country and region, worked out from your IP address), how you arrived (for example from a search engine, LinkedIn or a direct visit), your browser and device type, and whether a demo request was successfully sent. This does not include your name, email address or anything you type into the enquiry form. If you choose "Reject analytics", or make no choice, none of this is collected.
Please do not send us crew leave policy documents or any crew personal data through the Website.
How we use your information
We use the information you provide to:
- Respond to your request and arrange a demo
- Discuss how offchox could support your airline
- Keep a record of our correspondence with you
- If you accept analytics cookies, understand in aggregate how many people visit the Website, which pages they use and how they found it, so we can improve it
We do not use your information for automated decision-making or profiling, and we do not use it for marketing unless you separately opt in.
Legal basis for processing (UK GDPR)
We process your personal data on the basis of our legitimate interest in responding to and managing business enquiries you send us, and in taking steps at your request before entering into a contract.
We use Google Analytics only with your consent, which you give by choosing "Accept analytics" and can withdraw at any time (see Cookies and analytics).
How we store and share your information
Requests submitted through the Website are processed using Formspree, a third-party form-handling service, which receives your submission and forwards it to us. This may involve transferring your information outside the United Kingdom and European Economic Area. See Formspree's own privacy policy at formspree.io/legal/privacy-policy for details of how they handle it.
We do not sell your personal information. We do not share it with third parties except:
- Our service providers (Formspree for enquiries and, if you accept analytics cookies, Google for website analytics), strictly to provide our services
- Where required by law or to protect our legal rights
How long we keep your information
We keep enquiry correspondence for as long as reasonably necessary to respond to you and for our business records – typically no longer than 6 years, unless a longer period is required by law or you become a customer, in which case standard customer-record retention applies.
Google Analytics keeps detailed usage data for 2 months, after which it is deleted. Aggregated reports that do not identify anyone (for example, the number of visits in a month) may be kept for longer.
Cookies and analytics
When you first visit, the Website asks whether you accept analytics cookies. Nothing is loaded from Google, and no analytics cookies are set, unless you choose "Accept analytics". Rejecting them does not affect how the Website works.
If you accept, we use Google Analytics 4, provided by Google Ireland Limited, to count visits and see how people find and use the Website. Google acts as our service provider (data processor). Google may process this information in the United States and other countries, under the safeguards described in Google's business privacy information. We have turned off Google's advertising features, including Google signals and ad personalisation, and we do not use the Website for advertising or remarketing. Google Analytics does not store IP addresses; it uses them briefly to estimate your location.
The Website uses the following:
offchox-consent(stored in your browser by this Website). This remembers whether you accepted or rejected analytics cookies, so we don't ask on every page. It is strictly necessary to respect your choice and is set whichever option you choose. We ask again after 12 months._ga(cookie, set only if you accept). Google Analytics uses it to tell visits from the same browser apart. It expires after about 13 months._ga_<ID>(cookie, set only if you accept). Google Analytics uses it to keep track of the current visit. It expires after about 13 months.
You can change your choice at any time using the Cookie settings link at the bottom of every page. If you withdraw consent, analytics stops immediately and the Website deletes its Google Analytics cookies from your browser. You can also block or delete cookies in your browser's settings.
Data security
We take appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or loss. The Website is served over an encrypted (HTTPS) connection.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to, or request that we restrict, our processing of your data
- Receive your data in a portable format, where applicable
To exercise any of these rights, contact us using the details below.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision.
Contact
Avison360 Limited (Company No. 10330645)
For any questions about this policy, or to exercise your data rights, please contact us using the enquiry form on our website, or write to us at our registered office address, which is shown on the public Companies House register.